Booking Information - Hotel Bergkristall

Bingding Booking:Your booking shall become binding one your booking request anour response are both completed in writing.

Room Reservations: Regrettably, it is not possible to guarantee you a specific room numer or floor, yet we will do our best to take your whises into account.

Local Tax: In the tourist region Mayrhofen-Hippach, a daily local tax in the amount of € 2,20 per quest aged 15 years and older is payable.

Bed an Breakfast: The prices are incluse of luxury half-board. 

Dogs: Dogs are nout allout in our hotel

Payment/Deposit: You must pay your bill upon departure. A deposit of 30% my be payable in the event of the booking.

Payment Methods: We accept payment in cash, EC cards, MasterCard, Visa and advance payment by bank transfer.

Bank Details: Sparkasse Kundl
IBAN-Code: AT95 20506 00200004562 BIC-Code:SPKUAT22XXX

Check-in: You may access your room from 3pm on your sheduled arrival date.

Check-out: You are kindly requested to have vacated your room by 10am on your sheduled departure date.


Travel Insurance & Cancellation Charges

We recommend taking out travel cancellation insurance at the time of booking. This not only avoids unpleasant situations but also costs, in the event of something happening in advance, or an accident occurring during your holiday. We will be pleased to assist and recommend the attractive travel cancellation insurance scheme from 'Europäische Versicherung'. Bookings are subject to the Standard Terms and Conditions (2006) of the Austrian Hotel Association.

Should you not be able to start your holiday as planned, or even have to cancel …

  • If you cancel your booking at least 6 weeks in advance there is no charge
  • If you cancel up to 6 weeks before the start of your holiday, we will make a 30% cancellation charge on the booking price
  • If you cancel within 4 weeks and up to 10 days before, we will make a 50% cancellation charge on the booking price
  • If you cancel within 10 days of arrival, we will charge 70% of the cost of the booking price
  • For no-shows or earlier than planned departures, we will charge 90% of the booking price

Important! These cancellation charges apply irrespective of whether the cancelled rooms could be fully or partly relet.