Booking Information - Hotel Bergkristall

Bingding Booking:Your booking shall become binding one your booking request anour response are both completed in writing.

Room Reservations: Regrettably, it is not possible to guarantee you a specific room numer or floor, yet we will do our best to take your whises into account.

Local Tax: In the tourist region Mayrhofen-Hippach, a daily local tax in the amount of € 2,20 per quest aged 15 years and older is payable.

Bed an Breakfast: The prices are incluse of luxury half-board. 

Dogs: Dogs are nout allout in our hotel

Payment/Deposit: You must pay your bill upon departure. A deposit of 30% my be payable in the event of the booking.

Payment Methods: We accept payment in cash, EC cards, MasterCard, Visa and advance payment by bank transfer.

Bank Details: Sparkasse Kundl
IBAN-Code: AT95 20506 00200004562 BIC-Code:SPKUAT22XXX

Check-in: You may access your room from 3pm on your sheduled arrival date.

Check-out: You are kindly requested to have vacated your room by 10am on your sheduled departure date.

 


Travel Insurance & Cancellation Charges

We recommend taking out travel cancellation insurance at the time of booking. This not only avoids unpleasant situations but also costs, in the event of something happening in advance, or an accident occurring during your holiday. We will be pleased to assist and recommend the attractive travel cancellation insurance scheme from 'Europäische Versicherung'.

New: Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information on this courtesy you will find here ➞Hotel Storno Plus here ➞Hotel Storno Premium

 

CANCELLATION CHARGES WINTER 2021/2022

  • If you cancel up to 4 weeks before the start of your holiday, you will not incur any costs
  • If you cancel in the 4 weeks before the start of the holiday, we charge 70% of the booked travel price
  • In case of no-show or early departure, we will charge you 90% of the booked travel price
  • For everything else, we recommend travel cancellation insurance

Important! These cancellation charges apply irrespective of whether the cancelled rooms could be fully or partly relet.

FREE CANCELLATION GUARANTEE UP TO 48 HOURS BEFORE ARRIVAL IF ONE OF THESE REASONS APPLIES:

  • When the border closes
  • A travel warning for your or our state
  • You or one of the fellow travelers have tested positive for Covid -19 or a K1 person (presentation of a positive test / official notification required)

CANCELLATION CHARGES SUMMER 2022

  • Up to 14 days before arrival - cancellation free of charge
  • From 14 days before arrival - 70%
  • In case of no-show or early departure - 90%
  • For everything else, we recommend travel cancellation insurance

What is included at the Bergkristall in Hippach in Zillertal

... in summer

  • Bergkristall superior half-board with substantial buffet breakfast and 5-course set dinner menu
  • Crispy salads and herbs from your own garden
  • Family atmosphere – personal service from the Haun-Anfang family
  • Your set table, reserved just for you
  • Cheese offer in the evening
  • Bergkristall wellness area
  • Cozy bathrobes in the room
  • Water boiler and selection of teas
  • Shampoo and shower gel
  • Free hire of hiking poles (subject to availability)
  • Storage room for mountain bikes and e-bikes
  • Free walking map (available from reception)
  • Free participation in all Nature Park walks
  • Sunbathing lawn at the hotel
  • Free car parking in front of the hotel
  • FREE WiFi throughout the hotel

... in winter

  • Bergkristall superior half-board with substantial buffet breakfast and 5-course set dinner menu
  • Crispy salads and herbs from your own garden
  • Family atmosphere – personal service from the Haun-Anfang family
  • Your set table, reserved just for you
  • Cheese offer in the evening
  • Bergkristall wellness area
  • Cozy bathrobes in the room
  • Water boiler and selection of teas
  • Shampoo and shower gel
  • Möslbahn - in a few steps you are directly from the hotel at the new gondola lift 
  • Ski rental right next to the hotel
  • Ski depot in the hotel
  • Free hire of toboggans
  • Free hire of snow shoes, gaiters and poles
  • Free car parking in front of the hotel
  • FREE WiFi throughout the hotel

Safety & Hygiene
Together against COVID-19

A mask requirement applies in all public areas and dining rooms for our guests and employees. Of course, guests can take off their masks at the table

Pre
Check in

Contactless check-in in advance
Even if we are not allowed to shake your hands, we look forward to welcoming you with a smile in our eyes.

Room
Cleaning

Intensive room cleaning, hygiene measures and additional disinfection of the usual points of contact such as light switches, door handles, remote controls, key cards, taps and toilets.

Disinfection

Sufficient disinfectant is available in the public areas

Protective gear

Gloves and protective masks are prepared for the breakfast buffet

Cancellation
fees

Free cancellation guarantee up to 48 hours before arrival.

Travel
insurance

We recommend travel insurance